FAQ
Questions businesses ask us.
Will the AI quote the wrong price?
It can only use prices from your catalogue. Every reply is checked before sending, and any amount that isn’t in your catalogue or the current quote is blocked.
Can my team take over a conversation?
Yes, at any moment. The AI pauses as soon as an agent takes the chat, and stays paused until the agent hands it back.
Do I need to change my WhatsApp number?
Often not, but Meta sets the rules for which numbers can join the WhatsApp Business Platform. We check your number with you during onboarding.
Does it work with my booking software?
If your software has an API for slots and bookings, a connector can be built for it during setup. Tell us what you use and we’ll confirm what’s possible at your demo.
Does it really work in Arabic?
Yes. The AI replies in the language the customer writes in, and automatic booking and payment messages are available in Arabic and English.
Who can see our customer data?
Each business runs on its own installation. Sign-in supports two-factor authentication, and there’s an audit log of staff actions. WhatsApp and AI credentials are stored encrypted.
Which payment gateways do you support?
Ziina is connected today, for automatic payment links and payment tracking on WhatsApp. More gateways are coming, including Stripe, Telr, Network International, PayTabs and Tap Payments. Tell us which one you use at your demo.
What if the AI goes down?
It switches to the next available model. If none is available, chats go to your team as urgent and the owner is emailed.
Pricing questions
Is there a free trial?
Yes. We set up your trial with your own services and prices, so you can judge it on real conversations.
What does the setup fee cover?
Connecting your WhatsApp number, loading your services and prices, and setting up your first AI agent with you.
Can I change package later?
Yes. You can move up as your team grows, and add extra seats on any package without changing it.
What happens if a payment is late?
You get a grace period and everything keeps working. If the invoice stays unpaid, the account is suspended until it’s settled, and access returns as soon as the payment is recorded.
Ready to win more customers on WhatsApp?
We’ll load your own services and prices, then show you the whole journey on a real WhatsApp chat.
- AI replies
- 24/7
- Languages
- AR + EN
- Human takeover
- 1 tap
Free trial · Your own prices loaded · Made for the UAE