Guests want a quick answer, usually when your team is busiest. WhatsApp automation lets a restaurant take reservations, answer menu questions and protect big bookings with a deposit, without staff leaving the floor.
The short version: Let AI handle the routine questions and bookings, and use deposits for busy nights to cut no-shows.
What guests ask on WhatsApp
- "Do you have a table for 4 tonight?"
- "Can I see the menu?"
- "Do you have vegetarian options?"
- "Is there parking?"
- "Can you host a birthday for 20?"
Each one is simple, but together they take hours.
What to automate
Reservations. The AI offers your open times and records the booking.
Menu and information. It answers from your menu, hours and location.
Deposits. For large groups or busy nights, it sends a secure payment link in the chat.
Reminders. Guests confirm or change with one reply, so a table can be released early.
Feedback. A short message after the visit asks how it went.
How deposits reduce no-shows
An empty table on a Friday night can't be sold twice. A small deposit that comes off the bill makes guests more likely to turn up or cancel early. Keep it fair:
- Use it for peak times and large groups
- Explain the amount and how it's used
- Set a clear cancellation rule
What to keep human
Allergy questions should go to your team, not the AI. So should complaints and large events. Your staff can take over in one tap.
Bringing guests back
With consent, you can send offers on quiet nights, seasonal menus or event news. Read our WhatsApp marketing guide before you start.
Hotels and hospitality
Hotels and venues can use the same approach for enquiries, booking questions, deposits and guest information. See restaurants and hospitality.
Common questions
Can I take food orders on WhatsApp? Customers can order by chat and pay by link. If you need live kitchen or delivery connections, check with us first.
Does it replace my reservation system? It can work alongside one if that system has an API.
What if a guest asks something unusual? The AI can pass the chat to your team.